FAQ's

Yes, we update all your website content for you. You simply email or text us any updates needed. This saves you time and money while ensuring your website stays fresh and running properly. This drastically reduces the potential mistakes and headaches that can arise from updating or accidentally deleting important articles, sections, or features. There’s nothing more annoying than creating great content then having your website break because of an incorrect line of code. We make sure your website updates are performed correctly. Our maintenance support plans cover all necessary link building, search engine optimization, hosting server, software, plugins, and theme file updates.

We can also help you create a marketing / website strategy to make sure your website content has a structured plan to schedule relevant updates. These updates are key in keeping your website fresh, relevant, and favored by search engines.

No, we do not provide business email account hosting services. We can help you set up any business email accounts if necessary. We do set up a dedicated no-reply email address for all website communication via forms.

Yes, all of our website maintenance support plans include website hosting.

All of our website maintenance support plans include necessary daily, weekly, monthly, and yearly maintenance tasks. These tasks include but are not limited to cloud hosting server updates, software updates, wordpress custom theme updates, wordpress plugin updates, domain registration, website backups, contextual article updates, hyperlink building, backlink building, local seo (search engine optimization), color changes, image resizing, image optimization, video encoding, browser compatibility testing, security threat monitoring, malware and virus removal etc. Please refer to your current website maintenance support plan for specific support details.

Yes, you can always upgrade your monthly or annual website maintenance support plan subscriptions.

If you’re subscribed to an annual website maintenance support plan you can downgrade at any time. If you’re subscribed to a monthly plan you can downgrade at the end of that billing cycle. Please reach out to us by phone, text, or email if you would like to change your current plan.

You can upgrade your plan(s) at any time. You can downgrade your plan at the end of your current billing cycle, month-to-month or annual. Please reach out to us by phone, text, or email if you would like to change your current plan.

There are no commitments or contracts.

If you are on an EXSELR’s monthly subscription, you can cancel your subscription at any time without penalty. If you sign up for an annual subscription, you are billed for the entire year at the start of your subscription. There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused.

All deposits are non refundable. Deposits are implemented as a security shield for our customers and our company. This helps us determine which businesses are serious about doing business, before we invest our time into their projects. This also minimizes the risk of non payments so we can maximize focus and efforts on important projects.

Our month-to-month plans are subscription based and are on the first of every month. All month-to-month plans require a credit or debit card on file. Our annual billing plans are billed once for the entire year. Please refer to our accepted payment methods.

Yes. All of our plans offer auto-pay and paperless billing.

Simply email us requesting cancellation and we will suspend all your services. If you need to migrate your domain names, we will initiate that for you.

No, after the first year your initial website build (design & development) will be completely paid for. Your website will only require a website maintenance support plan.

No, not all hosting is reliable or secure. In order to best serve our customers we migrate all websites to our preferred cloud hosting platform. This ensures that your website functions properly. Security, accessibility, reputation, deliverability, and speed are important to providing website visitors the best experience possible.

We manage your website on our VPS Cloud Hosting server for you. Daily, weekly, monthly, and yearly tasks are completed by us. These tasks include, website security, hosting security, plugin updates, software updates, malware & virus removal, brute force attacks, website traffic monitoring, database backups, website file backups, contextual updates, scheduled file system cleaning, source code updates, video uploading, page creation. Domain registration renewals, website hosting services.

We design, fully customized unique responsive websites. The website display changes dynamically, resizing to optimize user experience on whichever device the visitor is using (mobile devices, tablets and desktop monitors etc.) We design custom WordPress Themes.

We handcraft custom websites and utilize the latest powerful tools to market your business. Exceptional customer service, affordable pricing, and support is why business owners trust EXSELR for their website services.

Yes, the best way to fix an outdated website is to delete it and create a new website. It’s much easier for us to design and develop a new website than to patch, hack and fix an old one from a 3rd party. We’ve helped many businesses migrate their websites to secure hosting environments. This gives your customers a safer and better user experience.

There are many ways to make your websites get ranked higher in search engine rankings. Making sure your websites SEO (Search Engine Optimization) is correct and visible to search engine crawlers is step one. Second is paying for SEM (Search Engine Marketing) ad’s for your company based off of keywords. Having your website properly indexed with sitemaps and SEO (Search Engine Optimization) metadata helps boost your website above other sites. Website relevancy and activity are also key factors that search engine companies use in their algorithms, Geo-location based ad’s are also helpful tools. We can help you optimize your chances of ranking higher in search engine results. Organic marketing, and customer reviews boost your relevancy in the marketplace.

Send us a direct message or reach out by email, phone, or text. Once the project has been approved by us you will understand the project scope and an idea of the turnaround timeline of completion. Payment method choice must be completed before any project is started.

If you are a new customer you must submit a payment authorization over the phone or by email payment prior to the project being completed. View our accepted payment methods. If you already have been our customer you will be sent an invoice and the balance is due upon arrival.

View our accepted payment methods

No, we don’t believe in charging customers extra fees or hidden charges. As long as your project stays within the agreed original scope you will never be charged extra. View our current pricing lists for website solution pricing, website maintenance pricing, graphic design pricing, and smm (social media marketing) pricing.

Each project is unique and requires different attention. Once the project is defined and the scope is established we will be able to give you an estimated timeline. Some projects are very fast turnarounds, often the same day while others may be more complex and require multiple people and companies to provide deliverables, approvals, and making projects take longer.

Yes, we understand that sometimes last minute decisions or oversight happens and graphics need to be produced at the quickest rate possible. We charge a rush fee for all projects that are rushed. This encourages businesses to plan ahead to avoid paying more than usual.

Although this is very rare if it happens a 50% of cost cancellation fee will be kept as a “kill-fee”. This kill-fee is paid by the client for the designers time when a project gets canceled prematurely.

You are responsible for all content in your graphic design. Make sure that you own all the copyrights to all media and information for your marketing distribution. EXSELR is not legally responsible for any damages that may occur from your graphic design.

EXSELR does our best to keep files saved incase of future needs to make corrections, adjustments, or recycling purposes. If however you plan on using the file in the far future please notify the sales representative. We can not guarantee your files will be saved for more than 6 months. However we usually store all files for archival purposes for multiple years.

We strive for excellence and on every graphic design we create. As long as the adjustments are minor like spelling or resizing, we are happy to make any adjustments needed at no additional fee.

We do our very best to make sure the project scope is understood before we start. We’re not perfect so sometimes mistakes or expectations are missed. If that happens we make any adjustments necessary. Our customer satisfaction is important to us. If the requests are out of the scope of the original project we will notify you. 99% of the time we go above and beyond our customers expectations.

Yes, If you would like to edit and recycle a previous design and make changes to the copy text we can charge you hourly.

No, our pricing is set and is non negotiable. We are not willing to compromise the quality of our work for our customers. If you are operating your business on a small or tight budget, reach out and we can help you best allocate your funds for marketing. This will help you maximize your return on investment.

No, we do not operate a print shop. However we can create your design files to any specific printer requirements needed

Yes, we believe pricing transparency saves time and encourages business growth. Our price lists help customers easily plan their marketing strategies.

No, typically you will receive an un-editable flattened .pdf, .jpg, .png. file optimized for print or the web use. It’s usually uncommon that customers request these files. However if you would like the original graphic design file you may request to purchase that file from us. If a premium font was purchased this can be attributed to the purchase price.

You will receive an official graphic designer package including all the necessary file formats. Common files we include are the following file types: .AI, .EPS, .TIFF, .PDF, .JPG, .PNG. You will be sent these files in a zipped file.

KPI stands for Key Performance Indicators. They are used to measure the effectiveness of specific marketing set goals.

Yes, we can create a social media strategy. We create daily, monthly, weekly, and quarterly goals. These targets are symmatically setup to insure consistancy in your organic marketing.