Visuals

Send us a direct message or reach out by email, phone, or text. Once the project has been approved by us you will understand the project scope and an idea of the turnaround timeline of completion. Payment method choice must be completed before any project is started.

If you are a new customer you must submit a payment authorization over the phone or by email payment prior to the project being completed. View our accepted payment methods. If you already have been our customer you will be sent an invoice and the balance is due upon arrival.

View our accepted payment methods

No, we don’t believe in charging customers extra fees or hidden charges. As long as your project stays within the agreed original scope you will never be charged extra. View our current pricing lists for website solution pricing, website maintenance pricing, graphic design pricing, and smm (social media marketing) pricing.

Each project is unique and requires different attention. Once the project is defined and the scope is established we will be able to give you an estimated timeline. Some projects are very fast turnarounds, often the same day while others may be more complex and require multiple people and companies to provide deliverables, approvals, and making projects take longer.

Yes, we understand that sometimes last minute decisions or oversight happens and graphics need to be produced at the quickest rate possible. We charge a rush fee for all projects that are rushed. This encourages businesses to plan ahead to avoid paying more than usual.

Although this is very rare if it happens a 50% of cost cancellation fee will be kept as a “kill-fee”. This kill-fee is paid by the client for the designers time when a project gets canceled prematurely.

You are responsible for all content in your graphic design. Make sure that you own all the copyrights to all media and information for your marketing distribution. EXSELR is not legally responsible for any damages that may occur from your graphic design.

EXSELR does our best to keep files saved incase of future needs to make corrections, adjustments, or recycling purposes. If however you plan on using the file in the far future please notify the sales representative. We can not guarantee your files will be saved for more than 6 months. However we usually store all files for archival purposes for multiple years.

We strive for excellence and on every graphic design we create. As long as the adjustments are minor like spelling or resizing, we are happy to make any adjustments needed at no additional fee.

We do our very best to make sure the project scope is understood before we start. We’re not perfect so sometimes mistakes or expectations are missed. If that happens we make any adjustments necessary. Our customer satisfaction is important to us. If the requests are out of the scope of the original project we will notify you. 99% of the time we go above and beyond our customers expectations.

Yes, If you would like to edit and recycle a previous design and make changes to the copy text we can charge you hourly.

No, our pricing is set and is non negotiable. We are not willing to compromise the quality of our work for our customers. If you are operating your business on a small or tight budget, reach out and we can help you best allocate your funds for marketing. This will help you maximize your return on investment.

No, we do not operate a print shop. However we can create your design files to any specific printer requirements needed

Yes, we believe pricing transparency saves time and encourages business growth. Our price lists help customers easily plan their marketing strategies.

No, typically you will receive an un-editable flattened .pdf, .jpg, .png. file optimized for print or the web use. It’s usually uncommon that customers request these files. However if you would like the original graphic design file you may request to purchase that file from us. If a premium font was purchased this can be attributed to the purchase price.

You will receive an official graphic designer package including all the necessary file formats. Common files we include are the following file types: .AI, .EPS, .TIFF, .PDF, .JPG, .PNG. You will be sent these files in a zipped file.