Yes, we update all your website content for you. You simply email or text us any updates needed. This saves you time and money while ensuring your website stays fresh and running properly. This drastically reduces the potential mistakes and headaches that can arise from updating or accidentally deleting important articles, sections, or features. There’s nothing more annoying than creating great content then having your website break because of an incorrect line of code. We make sure your website updates are performed correctly. Our maintenance support plans cover all necessary link building, search engine optimization, hosting server, software, plugins, and theme file updates.

We can also help you create a marketing / website strategy to make sure your website content has a structured plan to schedule relevant updates. These updates are key in keeping your website fresh, relevant, and favored by search engines.

All of our website maintenance support plans include necessary daily, weekly, monthly, and yearly maintenance tasks. These tasks include but are not limited to cloud hosting server updates, software updates, wordpress custom theme updates, wordpress plugin updates, domain registration, website backups, contextual article updates, hyperlink building, backlink building, local seo (search engine optimization), color changes, image resizing, image optimization, video encoding, browser compatibility testing, security threat monitoring, malware and virus removal etc. Please refer to your current website maintenance support plan for specific support details.

Yes, you can always upgrade your monthly or annual website maintenance support plan subscriptions.

If you’re subscribed to an annual website maintenance support plan you can downgrade at any time. If you’re subscribed to a monthly plan you can downgrade at the end of that billing cycle. Please reach out to us by phone, text, or email if you would like to change your current plan.

You can upgrade your plan(s) at any time. You can downgrade your plan at the end of your current billing cycle, month-to-month or annual. Please reach out to us by phone, text, or email if you would like to change your current plan.

There are no commitments or contracts.

If you are on an EXSELR’s monthly subscription, you can cancel your subscription at any time without penalty. If you sign up for an annual subscription, you are billed for the entire year at the start of your subscription. There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused.

All deposits are non refundable. Deposits are implemented as a security shield for our customers and our company. This helps us determine which businesses are serious about doing business, before we invest our time into their projects. This also minimizes the risk of non payments so we can maximize focus and efforts on important projects.

Our month-to-month plans are subscription based and are on the first of every month. Our annual billing plans are billed once for the entire year. All month-to-month plans require a credit or debit card on file. Please refer to our accepted payment methods.

Yes. All of our plans offer auto-pay and paperless billing.

Simply email us requesting cancellation and we will suspend all your services. If you need to migrate your domain names, we will initiate that for you.

No, after the first year your initial website build (design & development) will be completely paid for. Your website will only require a website maintenance support plan.

Yes, all of our website maintenance support plans include website hosting.

No, we do not provide business email account hosting services. We can help you set up any business email accounts if necessary. We do set up a dedicated no-reply email address for all website communication via forms.

No, not all hosting is reliable or secure. In order to best serve our customers we migrate all websites to our preferred cloud hosting platform. This ensures that your website functions properly. Security, accessibility, reputation, deliverability, and speed are important to providing website visitors the best experience possible.

We manage your website on our VPS Cloud Hosting server for you. Daily, weekly, monthly, and yearly tasks are completed by us. These tasks include, website security, hosting security, plugin updates, software updates, malware & virus removal, brute force attacks, website traffic monitoring, database backups, website file backups, contextual updates, scheduled file system cleaning, source code updates, video uploading, page creation. Domain registration renewals, website hosting services.

We design, fully customized unique responsive websites. The website display changes dynamically, resizing to optimize user experience on whichever device the visitor is using (mobile devices, tablets and desktop monitors etc.) We design custom WordPress Themes.

SSL/TLS certificates are protocols for establishing authenticated and encrypted links between networked computers. It is a security measure to ensure your visitors are safe visiting your website. We setup and renew SSL/TLS certificates for all websites on our Premium, Advanced, Enterprise website plans.

We handcraft custom websites and utilize the latest powerful tools to market your business. Exceptional customer service, afforable pricing, and support is why business owners trust EXSELR for their website services.

Yes, the best way to fix an outdated website is to delete it and create a new website. It’s much easier for us to design and develop a new website than to patch, hack and fix an old one from a 3rd party. We’ve helped many businesses migrate their websites to secure hosting environments. This gives your customers a safer and better user experience.

There are many ways websites can get higher rankings in search engines. One way is by paying Google and Bing to place ad’s for your company based off of keywords. Having your website properly indexed with sitemaps and SEO (Search Engine Optimization) metadata helps boost your website above other sites. Website relevancy and activity are also key factors that search engine companies use in their algorithms, Geo-location based ad’s are also helpful tools. We can optimize your chances of ranking higher in search engine results.

Reach out by email, text, or a phone call. Once the project has been approved by us you will understand the project scope and an idea of the turnaround timeline of completion. Payment method choice must be completed before any project is started.

If you are a new customer you must submit a payment authorization over the phone or by email payment prior to the project being completed. View our accepted payment methods. If you already have been our customer you will be sent an invoice and the balance is due upon arrival.

All major credit / debit cards, cash, check, venmo, paypal, cash app. View all our accepted payment methods.

No, we don’t believe in charging customers extra fees or hidden charges. As long as your project stays within the agreed original scope you will never be charged extra. View our current pricing lists for website solution pricing, website maintenance pricing, graphic design pricing, and smm (social media marketing) pricing.

Each project is unique and requires different attention. Once the project is defined and the scope is established we will be able to give you an estimated timeline. Some projects are very fast turnarounds, often the same day while others may be more complex and require multiple people and companies to provide deliverables, approvals, and making projects take longer.

Yes, we understand that sometimes last minute decisions or oversight happens and graphics need to be produced at the quickest rate possible. We charge a rush fee for all projects that are rushed. This encourages businesses to plan ahead to avoid paying more than usual.

Although this is very rare if it happens a 50% of cost cancellation fee will be kept as a “kill-fee”. This kill-fee is paid by the client for the designers time when a project gets canceled prematurely.

You are responsible for all content in your graphic design. Make sure that you own all the copyrights to all media and information for your marketing distribution. EXSELR is not legally responsible for any damages that may occur from your graphic design.

EXSELR does our best to keep files saved incase of future needs to make corrections, adjustments, or recycling purposes. If however you plan on using the file in the far future please notify the sales representative. We can not guarantee your files will be saved for more than 6 months. However we usually store all files for archival purposes for multiple years.

We strive for excellence and on every graphic design we create. As long as the adjustments are minor like spelling or resizing, we are happy to make any adjustments needed at no additional fee.

We do our very best to make sure the project scope is understood before we start. We’re not perfect so sometimes mistakes or expectations are missed. If that happens we make any adjustments necessary. Our customer satisfaction is important to us. If the requests are out of the scope of the original project we will notify you. 99% of the time we go above and beyond our customers expectations.

Yes, If you would like to edit and recycle a previous design and make changes to the copy text we can charge you hourly.

No, our pricing is set and is non negotiable. We are not willing to compromise the quality of our work for our customers. If you are operating your business on a small or tight budget, reach out and we can help you best allocate your funds for marketing. This will help you maximize your return on investment.

No, we do not operate a print shop. However we can create your design files to any specific printer requirements needed.

Yes, we believe pricing transparency saves time and encourages business growth. Our price lists help customers easily plan their marketing strategies. View our current price lists for website solution pricing, website maintenance pricing, graphic design pricing, smm (social media marketing) pricing.

No, typically you will receive an un-editable flattened.pdf, .jpg, .png. file optimized for print or the web use. It’s usually uncommon that customers request these files. If however you would like the original graphic design file for your inhouse graphic designer to be able to use as a template to generate additional files you may request to purchase that file from us. If a premium font was purchased this can be attributed to the purchase price.

You will receive an official graphic designer package including all the necessary file formats. Common files we include are the following file types: .AI, .EPS, .TIFF, .PDF, .JPG, .PNG. You will be sent these files in a zipped file.

SMM (Social Media Marketing) is advertising your brand methodically via your social media accounts.

A social media strategy is designed to set targets and accomplish a timeline to execute objectives. Once you have implemented the strategy it’s good practice to make adjustments, continue to establish KPI’s and measure results.

KPI stands for Key Performance Indicators. They are used to measure the effectiveness of specific marketing set goals.

Investing money into creating your brand and expanding it on SMM can be great for certain businesses. Before you invest your time and money it is important to understand who your ideal customer is and focus on the best way to reach them. SMM (Social Media Marketing) can be a great place to showcase your products or services to your customers. Since a large majority of customers are active on social platforms like Facebook and Instagram, it can be a powerful platform to advertise on. Each business has a unique set of goals. Some businesses are looking to create brand awareness, engagement, generate leads, sell products etc through SMM. If your customers are on social media we can help you create impactful graphics that catch your customers attention and recognition. If your trying to sell trampolines to 85 year olds then chances are that your SMM strategy is not going to yield the best ROI (Return on Investment). This is due to the fact that most 85 year olds are not often online.

Most businesses customers are on social media so its a great way to target them effectively. Creating a content strategy will allow you to control the course of your businesses branding. Often you can start out without paying for advertising or boosting posts. At EXSELR we can help you create the graphics that will propel your businesses growth on social media.

On of the common pitfalls or failures some businesses struggle with is a lack of marketing structure for SMM. Their posts are too infrequent, their too busy running their daily business tasks, and they have a lack of social media engagement. Some businesses post the same graphic repeatedly and quickly their business messaging becomes stagnant. Unprofessional graphic design can also hinder business by not attracting quality customers. You can avoid these common pitfalls or failures by creating a solid content strategy and understanding who your ideal customer and marketing goals are. At EXSELR we can help you create a SMM strategy that will help your business growth.

The metrics your business might focus on could be follower growth rate, audience size, customer satisfaction, reply time, comments, awareness, impressions, reach, video views, customer loyalty, reviews, conversion rates, conversations, referral traffic, website traffic, brand mentions, likes, comments, shares, and reactions. It’s important to create a content strategy and define your business goals. This is how you can measure the effectiveness of your SMM.

If your businesses customers are on Facebook and Instagram. Those two platforms are great place to create your brand exposure.

The amount of brand posting is completely up to the business owner. It’s important to create a SMM strategy and execute the plan in an orderly and consistent fashion.

Identify your ideal customer profile. What resonates with them? What value and necessity does your business have for your ideal customers. Once you establish those answers you can create a daily, weekly, monthly, and yearly SMM strategy to reach your audience on social media.

Yes, it’s often very helpful to plan out your SMM strategy so you can schedule posts at specific times and have someone be able to react to your audiences engagements. You want to make sure someone is attentive to all interactions with your business online.

A social media ad is usually a paid advertisement while a social media post is a free post. While you can use a social media post as an ad placement. The social media ad gives you a farther reach to have more impressions, views and people outside of your normal engagement. It’s important to have your ideal customer profile determined before you invest in social media ads.

Promoted or boosted posts on social media are paid advertising for Instagram and Facebook. Business owners choose how much money and what goals their trying to achieve when purchasing promoted or boosted posts.